Warranty & Terms

  • illumiRig Pte. Ltd. warrants that the products are free from defects of materials or workmanship under normal use during the warranty period.
  • Any software related faults resulting from incorrect software installation, failure of the product to perform for any purpose other than its intended and viruses or bugs will not be considered as product faults.
  • We will assist with the RMA processes for any damaged parts within the 2nd year of purchase. Should you require RMA assistance thereafter, charges will apply.
  • This warranty will be null and void in the event of:
    • Products/Parts are tampered, modified, altered, or repaired by unauthorised person(s).
    • Damage from exposure/immersion in liquid, hard knocks or excessive force.
    • Defects, damage or malfunction arising from abuse, neglect, mishandling, accident, flood, Acts of God, Acts of Government, strikes, lockout, fire, explosion, electrical power failure or batteries leakage.
    • Improper placement of the unit causing excessive heat build up.
  • All hardware are covered by individual supplier's warranty. Terms and conditions are in accordance to supplier.
  • All water-cooling parts have a Warranty Period of 1 year.
  • We provide life-time servicing such as the re-application of thermal paste and clean up of PC - do note that this is only applicable for non-custom water-cooling builds. Troubleshooting assistance will also be available, regardless of build.
  • 1 year of free servicing for water-cooling system, a fee of $20.00 applies thereafter.
  • 1 Year of free overhaul for water-cooling system, a fee of $35.00 applies thereafter.
  • Proof of purchase must be produced at the point of service.